Customer Charter

Our Promise To You

At Glasgow Science Centre, our core values are at the heart of our business and underpin all that we do. They define who we are, how we work, what we believe in and stand for. These values matter to us no matter who you are; a visitor, client, partner or a member of the Glasgow Science Centre team.

• We strive for excellence to be the best we can be to make a positive impact on society.
• We are inclusive and want to make Glasgow Science Centre a welcoming, respectful and supportive community for everybody.
• We innovate by being proactive, inquisitive and always ready to learn and improve.
• We collaborate to build relationships with our community to empower and support lifelong learning together.

We are proud to be a VisitScotland 5-star visitor attraction and education charity and we want to make sure that we live up to this standard for you, our valued customers, during your visit. Here’s what we promise to deliver.

1. Enthusiastic, knowledgeable and friendly staff available to assist you in a welcoming atmosphere.

   All members of the Glasgow Science Centre team are ready to help you enjoy your visit and are polite, professional and approachable. We are pleased to see you and you’ll be greeted with a smile. We will be knowledgeable about what’s going on during your visit, ready to answer your questions and be able to make suggestions so you get the best out of your time with us. We’ll be passionate about the programme of activities and the science on display. If we don’t know the details or the answer to any reasonable question, we’ll make it our personal responsibility to find out and let you know. We have specialist members of staff trained in health and safety, along with members of staff who focus on evaluation to ensure that we’re always listening to customer feedback.

2. An exciting interactive and informative visit showcasing science.

   You can expect a large number of fascinating and fun interactive displays and exhibitions. These will be well maintained, attractive and accessible. Our aim is to ensure 98% of exhibits are working at any time and to replace or refresh different elements of the exhibition space every 18 months.

3. A smooth, well-managed operation with your experience at the centre of it.

   We aim to operate professionally and to run the business with you at the centre of it. We will always try to minimise queuing time, ensure that we have a suitable number of well-trained, knowledgeable and effective staff available in every part of the building, that signage and information is accurate and consistent and that details about shows, schedules and changes to programmes are quickly and effectively communicated to you.

4. A safe, clean and pleasant environment designed to be inspirational and fun.

   We keep the building clean and inspect areas of heavy use every 60 minutes to ensure high standards. Our staff will always respond to reports of spills or accidents immediately to ensure a quick and safe clean-up. We comply with all legislation relating to health and safety and expect you to play your part by taking care of your own safety and that of others around you. Please don’t hesitate to alert a member of staff if you see anything that needs addressed. We design the exhibits to provide hands-on fun and to inspire you to think about the science behind them.

5. Easy ways to tell us what you think and stay updated.

   The team who work here are happy to help on the day of your visit and welcome hearing about your experience. We send regular newsletters that you can sign up to on our website to allow you to keep up to date with the latest news from Glasgow Science Centre. We love hearing that you’ve had fun and we’ve lived up to our promise, but we also want to know if your visit is not going as expected, so we can put things right there and then. If you do have feedback you would like to share, on the day or following your visit, here are some ways in which you can get in touch:

   • Speak to any member of staff during your visit
   • Ask to speak to a duty manager
   • Email us on [email protected]
   • Fill in a feedback form at the ticket desk
   • Speak to us by phone on 0141 420 5000

We always love to receive any visitor comments, feedback and photographs, so please get in touch via our social channels, or leave us a positive review on TripAdvisor.