Privacy

PERSONAL DATA

Under the EU’s General Data Protection Regulation (GDPR), personal data is defined as any information relating to an identified or identifiable natural person.

PURPOSE

This privacy notice explains how Glasgow Science Centre (GSC) collects and uses your personal data. GSC is committed to protecting your personal information and being transparent about the information we hold. We use personal information to enhance our understanding of visitors and provide relevant, timely information about our activities, helping you explore and enjoy science.

DATA Collection

GSC collects data in several ways:

1. Information Provided by You:
   • Registration on our website
   • Ticket purchases, donations, Gift Aid
   • Contact details (name, email, address, phone, payment information)
   • Transactions with us
      
2. Your Interactions with Us:
   • Website usage (via cookies)
   • Email interactions (e.g., opening emails, clicking links)
   • Social media interactions (e.g., posts, messages, comments on our social media channels)
   • Reviews on review sites
      
3. Third Parties:

   • Occasionally, we receive information from third parties (e.g., research companies).

      

Use of Data

We process your data to:

• Fulfill contracts (e.g., ticket purchases, donations)
• Pursue legitimate business interests (e.g., marketing, fraud prevention)
• With your explicit consent for specific purposes (e.g., receiving newsletters, participating in surveys)

Legal Basis

There are three bases under which we may process your data:

Contract Purposes: Necessary for ticket purchases, donations, etc.

Legitimate Business Interests: Some information is analyzed after collection and used to provide anonymized statistical information to help improve services and programming, gain greater understanding of customer needs, develop and measure effectiveness of marketing and promotional activities, monitor equality and other similar purposes.

Explicit Consent: Specific purposes not covered by the above bases, such as receiving our newsletter or participating in surveys.

Data Sharing

We may share your data with:

• Our subsidiaries for service provision
• Service providers processing data on our behalf (e.g., payment platforms)
• Legal obligations (e.g., law enforcement)

Cookies and Analytics

We use cookies to improve your website experience. Our website uses Google Analytics to analyze usage patterns. You can opt-out of cookies and Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.

Opt-Out Procedures:

Cookies: You can manage or disable cookies through your browser settings. 

Google Analytics: Use Google's opt-out tool.

Newsletters: You can opt-out or unsubscribe from our newsletters by following the unsubscribe link provided in the emails.

Third-Party Services

We utilize third-party services for various functions:

• Google Analytics: For website analysis
• Google Signals: For marketing
• Mailchimp: for e-newsletters
• Facebook: For interaction and marketing
• Twitter: For interaction and marketing
• Instagram: For interaction and marketing
• LinkedIn: For interaction and marketing
• TikTok: For interaction and marketing
• X (Formerly Twitter): For interaction and marketing
• Metricool: For social media management
• Hotjar: For user experience analysis
• Ticket Tailor: For ticketing services to our IMAX cinema.

Security and Data Retention

We implement safeguards to protect your data and keep it for as long as necessary for the purposes collected. Our service providers are required to comply with GDPR.

Your Rights

You have the right to:

• Access the data we hold about you
• Correct inaccuracies
• Request data deletion
• Object to data processing

You can request a copy of your data by filling out and returning the Data Subject Access Request (.DOCX file) and returning it to [email protected]

CCTV

Our premises are monitored by CCTV for safety and security. Recordings are retained for 30 days unless needed for legal reasons.

Photography

By entering our premises, you consent to being photographed or filmed which Glasgow Science Centre or any authorised party may use for promotional, advertising or publicity material in any format, with all rights to these materials belonging to us or authorised parties.

Contact Details

For any questions or to exercise your rights, contact us at:

Glasgow Science Centre, 50 Pacific Quay, Glasgow, G51 1EA 

Email: [email protected]

Tel: 0141 420 5000